About 30 minutes after receiving the cards, we decided to go to Subway for lunch. The girls ordered their kids meals and handed the cashier their gift cards. After the cards got declined, I was told I needed to log on to the Subway website and register the cards. I informed this person that I shouldn't need to do that because they were gift cards. Another worker very graciously offered to use his smartphone to help me register the cards. Meanwhile, the girls were being extremely patient but were getting hungry. When the cards still didn't work, I was told they didn't have any money on them. That was it. I informed them that I had just received the cards 30 minutes ago from the sheriff 2 blocks away. Nothing. We're talking 2 kids meals ($5 each) and they did nothing to look into the problem. Frustrated, the girls and I left with nothing.
I was pretty upset so when I got home I called the sheriff's department to let them know the cards didn't work. I wanted to let them know so it didn't happen to other kids and because I didn't know if they had bought the cards. The sheriff informed me that Subway approached them on the program, which made the situation even worse.
I also emailed Subway, letting them know what happened at one of their stores and how extremely unhappy I was. By 4:00 that same day, I received a call from a Subway representative, extremely apologetic for what happened. Come to find out, NONE of the cards that were given to the sheriff's office had been activated on Subway's end. The sheriff felt so bad about what happened that he wanted to take us out to lunch...anywhere. Emma chose Five Guys. Fast forward to today.
We met the sheriff and the deputy chief at Five Guys for lunch today. They really strive to make an appearance in the public and want to be approachable.
Emma made the sheriff a "thank you" card.
The girls each got a patch and some stickers.
In total, I received 3 phone calls from 3 different Subway representatives. I think they realized they made a mistake...
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